D.O.A Policy
D.O.A. POLICY: We offer a live arrival guarantee on all our coral shipments.
In the event that a coral does not make it to you alive please take clear pictures of it in the bag and email them to us within 4 hours of delivery. Any D.O.A. claims will be handled on a case by case basis.
CANCELLATION AND RETURN POLICY: We do not offer refunds on livestock, only credit through our dead-on-arrival guarantee. We do not offer returns on livestock. We do not refund or credit any shipping costs. D.O.A. guarantee applies to online orders only. Any order cancellations will be credited for 1 year or refunded with a 20% restocking fee. Livestock credit cannot be used for shipping. Any pack, discount, or other special pricing will get either replacement or credit for amount paid.
In the event that a coral does not make it to you alive please take clear pictures of it in the bag and email them to us within 4 hours of delivery. Any D.O.A. claims will be handled on a case by case basis.
CANCELLATION AND RETURN POLICY: We do not offer refunds on livestock, only credit through our dead-on-arrival guarantee. We do not offer returns on livestock. We do not refund or credit any shipping costs. D.O.A. guarantee applies to online orders only. Any order cancellations will be credited for 1 year or refunded with a 20% restocking fee. Livestock credit cannot be used for shipping. Any pack, discount, or other special pricing will get either replacement or credit for amount paid.